Social Media Customer Service Representative

Manage customer interactions through social media messages, comments, and inboxes on various platforms

Respond to customer inquiries in a timely, polite, and professional manner

Provide accurate information regarding products, pricing, sizing, availability, and orders

Handle complaints, feedback, and concerns calmly while maintaining brand professionalism

Escalate complex issues to relevant departments and follow up until resolution

Maintain proper records of customer interactions and common issues

Work closely with sales, logistics, and marketing teams to ensure consistent communication

Help maintain a positive online brand image and customer trust

Identify recurring customer concerns and suggest improvements to the team

Support additional customer service tasks related to digital platforms